At Codcentric Pvt. Ltd. ("Codcentric", "we", "us", or "our"), we value the privacy and security of the people and organizations that use our software. This Privacy Policy explains how we collect, use, store, protect, and disclose information in connection with SupremeApp.
SupremeApp is a business management application designed to support organizations involved in bag sales and production. It may be used to manage products, sales, production activities, inventory-related information, users, and other operational records.
1. Scope of This Privacy Policy
This Privacy Policy applies to information processed through the SupremeApp mobile application and related services operated or provided by Codcentric. It explains our general privacy practices and should be read together with any agreements or instructions provided by the organization that gives you access to SupremeApp.
If your organization provides you with access to SupremeApp, that organization may determine what information is entered into the application and how its business information is managed. In those circumstances, the organization may also have its own privacy policies and responsibilities.
2. Information We May Process
2.1 Account and User Information
When SupremeApp requires user authentication, we may process information needed to create and maintain an account, verify identity, and control access to the application. This may include a user's name, username, email address, mobile number, organization information, role, or other account details supplied by the organization.
2.2 Business and Operational Information
Authorized users may enter or access business information through SupremeApp. Depending on the organization's configuration, this may include product information, bag specifications, sales records, customer or supplier information, orders, inventory information, production records, quantities, prices, dates, notes, and related operational information.
2.3 Device and Technical Information
We may receive limited technical information required to operate, secure, maintain, and troubleshoot the application. This may include device type, operating system version, application version, language or regional settings, and technical diagnostic information.
2.4 Support and Communications
If you contact Codcentric for support or other service-related matters, we may process the information you provide, including your name, contact information, description of the issue, and information needed to investigate and resolve your request.
3. How We Use Information
Information processed through SupremeApp may be used to:
- Provide and operate the application's core business functionality.
- Create, authenticate, and manage authorized user accounts.
- Provide access to business records based on assigned permissions and roles.
- Manage products, sales, production activities, inventory, and related operations.
- Maintain application performance, reliability, and availability.
- Detect, investigate, and help prevent unauthorized access, fraud, misuse, or security incidents.
- Provide customer and technical support.
- Send service-related notifications or communications where applicable.
- Understand technical problems and improve the application's functionality.
- Meet applicable legal, regulatory, contractual, and security requirements.
4. Business Data and Authorized Access
SupremeApp may contain confidential business information belonging to the organization using the application. Access to this information is intended for authorized users and is controlled through the application's authentication and permission mechanisms where applicable.
Users are responsible for using SupremeApp only for authorized business purposes and for protecting their login credentials. If you believe that your account has been accessed without authorization, please contact your organization or Codcentric as soon as possible.
5. Information Sharing and Disclosure
Codcentric does not sell personal information. We may disclose or make information available only when reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:
- Service providers: trusted providers that support hosting, infrastructure, authentication, notifications, diagnostics, security, or other technical functions.
- The organization using SupremeApp: business information may be accessible to the organization and its authorized users according to its configuration and permissions.
- Legal or regulatory authorities: where disclosure is required by applicable law, regulation, legal process, or a valid governmental request.
- Business transactions: where reasonably necessary in connection with a merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable confidentiality and legal requirements.
6. Third-Party Services and Technology
SupremeApp may use third-party technology and service providers to deliver certain functionality. These services can include cloud infrastructure, authentication, application diagnostics, crash reporting, push notifications, or other technical services, depending on the version and configuration of the application.
Third-party providers may process limited technical or service-related information on our behalf. Their processing is subject to their own terms and privacy policies as applicable. We seek to use reputable providers and configure services in a manner appropriate for the application's intended business use.
7. Cookies and Similar Technologies
The SupremeApp mobile application is not designed as a general web browsing service and does not use cookies in the same manner as a conventional website. However, related web services or technical components may use identifiers or similar technologies when necessary for authentication, security, session management, analytics, or application functionality.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction. Depending on the service and configuration, safeguards may include authentication controls, authorization mechanisms, encrypted network communications, access restrictions, monitoring, and secure infrastructure.
No electronic transmission or storage system can be guaranteed to be completely secure. Users should use strong credentials, keep their devices secure, and avoid sharing account credentials with unauthorized persons.
9. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining security and operational records, resolving disputes, complying with legal obligations, and enforcing applicable agreements.
Business records may be retained according to the requirements and instructions of the organization using SupremeApp. Retention periods may therefore vary depending on the type of information, the organization's requirements, and applicable law.
10. Data Deletion and Access Requests
Depending on applicable law and your relationship with the organization using SupremeApp, you may have rights to request access to, correction of, deletion of, or other actions relating to your personal information.
If your SupremeApp account is provided by an organization, you should normally contact that organization first for requests relating to business records, account access, or information under its control. You may also contact Codcentric where appropriate, and we will assess the request according to applicable law and our role in processing the information.
11. International Data Processing
Depending on the infrastructure and service providers used to operate SupremeApp, information may be processed or stored in countries other than the country in which you use the application.
Where required, we take reasonable steps to ensure that international transfers and processing are handled in accordance with applicable privacy and data-protection requirements.
12. Children's Privacy
SupremeApp is a business management application and is not directed to children. It is intended for authorized business users and is not designed to knowingly collect personal information from children for their own use.
If you believe that a child has provided personal information through SupremeApp in a manner that was not authorized, please contact us so that we can review the situation and take appropriate action.
13. User Responsibilities
Users should provide accurate information where required and should access only information they are authorized to access. Users should also protect passwords, authentication codes, and devices used to access SupremeApp.
Organizations using SupremeApp are responsible for determining which employees, representatives, or other users should have access to their business information and for managing those permissions appropriately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to SupremeApp, our services, technology, business practices, or applicable legal requirements.
When changes are made, we will update the effective date at the top of this page. We encourage users to review this page periodically for the latest information about our privacy practices.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the privacy practices of SupremeApp, please contact Codcentric using the details below.